Western Digital WD Elements 2 TB USB 2.0 Desktop External Hard Drive

Western Digital WD Elements 2 TB USB 2.0 Desktop External Hard Drive





Saturday, September 17, 2011

Dell Vs Hp

This is a quiz, I struggle with whenever a customer asks me for a hint on what Pc to use in their environment. The answer is never a clear cut decision until a few questions are asked to clear up concerns on 4 things; pricing, availability, reliability, and customer service. It is a difficult thing to explain, and have man understand, that all 4 of those concerns are particular and thoroughly interconnected at the same time.

Here is what I have found in my experiences.

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When it comes to price, Dell commonly costs less. They buy strategically different than Hp, and they build their machines differently than Hp. For one, Dell, with few exceptions, custom builds all of their machines. They have the orders in hand and are 90% guaranteed their money before a machine ever ships, especially on the lucrative buyer side where margins are especially healthy. Hp on the other hand pre-builds a lot of their units and must count on smart, intuitive marketing to make their money back. This also means Hp has further costs that Dell does not have to feel such as gigantic inventory.

Dell Vs Hp

On the flip side this puts availability squarely in favor of Hp's corner. Most Hp models can be ordered today and delivered tomorrow whereas Dell has a acceptable 7-10 day build time. Heaven help us if a part for the build is not available, then the lead time is pushed out to who knows when. Dell does not offer absolutes on their deliveries, only estimates. If you have a project where you in effect need machines to be at a unavoidable location by a unavoidable date, Hp is a good bet than Dell.

Dell also tends not to standardize the parts inside all of their machines. This means that if you take 100 Dell Optiplex 960's (or any other model) with the same configuration, open them up, you will find that the 1gb Ram stick in each might be from different manufacturers, the Power furnish in each may be from different manufacturers, the hard drives, etc, same thing.

Hp does standardize the parts within a series or model. Take 100 Nv516Ut and you will find consistency and uniformity throughout the build. The Ram will be the same, the hard drives, the Dvd-Rw, the Power Supply, etc. Hp also has a larger depth and breadth to their portfolio of Hp branded products so if you need to equip your office with and Hp desktop, attached to an Hp switch, related to an Hp server, hooked into Hp storage...No Problem! If you need the Printer, the keyboard, the mouse, the scanner, the fax, the Ups, the external Hd, etc, Hp can do all of that.

This is leading depending upon what level of standardization you are looking for in a machine for your environment. If it is not leading or gently important, the Dell will just fine. If it is very or extremely important, the Hp is a good bet. Why? The answer is that each manufacturer of the various components in a machine, will Qc to different standards. A stick of Ram from Kingston will feel different testing than a stick from Edge, or Axiom, or Crucial. A hard drive from Seagate will be different from the same form, fit function drive from Axiom, Fujitsu, Fantom Drives, Western Digital, etc.

When it comes to customer service, this is a lot like the reliability question...it is a matter of taste. Both companies have their strengths and weaknesses. Dell gives an perfect up front warranty with their builds and the ease of deploying that warranty is amazing. If you have the assistance tag (serial number) for the machine and you are the authorized buyer, Dell can help with just about any problem affecting that machine. Hp has a mediocre warranty up front but further levels of withhold are fairly reasonable to add on. Calling 1-800-Hp-Invent can sometimes be trying but commonly runs fairly smooth. Where Hp in effect excels is in their onsite support, especially for server and storage products.

So at the end of the day, there is no real winner and my struggles continue. I just need to listen to what is leading to you and then decree if Dell or Hp will best meet your needs. Maybe I will decree that Lenovo or Acer will be a good fit than either. What my customers are unavoidable of, is that the It Info Guy will find a suitable clarification for them.

Dell Vs Hp

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